Terms and conditions

VAT

All EU VAT-registered entities should provide their VAT number in the usual form (e.g. GB 123456789). Failure to provide your VAT number before invoicing will mean we will have to charge you Finnish VAT at 24%. Deliveries in Finland are always subject of VAT at 24%.

Non EU countries

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

Order process

All orders are processed within four days of placing an order. Invoice is sent with the delivered products. All products have a 14-day returns guarantee. Credit period for payments is 14 days, and a 15% interest on the total order amount will be claimed on late payments per every week after payment is due.

Payment methods

Preferable payment method is wire transfer to Scaffdex bank account. Credit card payments can be accepted through Paypal, please, ask further details orders@scaffdex.com.

Delivery rates  

Standard shipment cost: 25€ / delivery in European Union. Shipments outside of European Union are quoted separately and the price depends on the destination of the delivery. There will always be an agreement made on the price of the courier delivery method between Scaffdex and the customer before shipping is performed.

Dispatch

Available items are dispatched within three days of order processing. Scaffdex is not liable for any loss, damage or delay resulting from an event of Force Majeure or the delays in delivery caused by third parties.

Cancellations

Order cancellations are only valid before the order has been dispatched.

Returns and refunds

An unopened product package can be returned within 14 days of receiving the delivery. With these conditions the full sum of the transaction is returned to the customer. A return delivery must include an explanation of the reasons for returning the product/s and customer bank account information.

Claims

Customer must inspect the delivery upon receiving it. Any claims must be made in writing within 14 days of receiving the delivery.

Guarantee

Products do not have a guarantee unless stated otherwise.